Customer Service Assistant

The Customer Service Assistant is responsible for providing accurate record keeping aiding in the customer experience. The individual will report directly to the Customer Service Manager and will collaborate with multiple functions and business partners on a regular basis to support the customer’s needs. 


  • Multi-task by handling Parts Orders, Repair Orders, record keeping, document writing, and shipping equipment. 
  • Processing Customer Returns– (RMA requests) and completing documentation after and during repairs. 
  • Ownership of machine traveler processes – Ensuring all assets on the property are assigned, travelers. Travelers must stay up to date and then be filed accordingly. 
  • Working with other departments to organize large parts orders to customers and provide on-time delivery. 
  • Ensure Service / R&D service Repair Orders are properly completed. 
  • Accurately assign rates and charges for parts, labor, & shipping & ensure charges are billed appropriately, working with the service team to add details of service issues. 
  • Work proficiently in the configuration of Odoo for service-related applications. 
  • Shipping responsibilities include the scheduling of freight, packing list, BOLs, customs paperwork, and customer follow-up. 
  • Provide weekly, monthly, and quarterly reports and updates based on repair orders. 


  • The successful candidate is a technical problem solver who is enthusiastic, professional, and can multi-task while supporting multiple customers at once. 
  • High school diploma or equivalent. 
  • Minimum of 1 year’s experience in a customer sales and/or support position. 
  • Excellent verbal and written communication skills including active listening. 
  • Service-oriented and able to resolve customer questions, concerns, or issues. 
  • Proficient computer skills: MS Office (Excel & Word). 
  • Ability to write processes and provide proper documentation based on machine repairs. 
  • Prepare training documents for customers and coworkers. 
  • Ability to multi-task with keen attention to detail. 
  • Self-directed and able to work independently. 
  • Positive attitude.


Job Descriptions may be changed at any time to support business changes.

Viridi Parente is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Viridi Parente is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.